ATS is a leading global provider of support services across all areas of AutomationQuality Management and Manufacturing IT. ATS truly understands the availability requirements of production critical IT components. We are here to help ensure your facilities are running 24 hours a day, 7 days a week. As your Manufacturing IT solutions and systems become more and more integrated the dependency increases. This requires a Support Partner who understands what is required to ensure minimal disruption to your manufacturing.

  • We know what the manufacturing world demands and what it means to react NOW!

  • We provide global and local support around the clock

  • Our support procedures are in accordance with ITIL

  • Feedback loop to improve deployed systems for continuous improvement of uptime

  • ATS’s support philosophy “We get paid not to have downtime, not to get paid per support call”

Fast Facts

  • 100+ SMA/SLA customers

  • Over 500 engineers available worldwide

  • Local support in your language

  • Working knowledge of ITIL, standards and methodologies

  • 9500+ incidents logged and resolved during 2020
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Ensuring 99.9% availability requires effective and robust support models with clear communication structures. ATS offers a mix of services tailored to meet the exact requirements of the customer.

Our platform independent ATS Software profile is key to support hardware and software products from diverse suppliers like Siemens, Rockwell, Inductive Automation, Microsoft, Wonderware, Honeywell and others. We have rich experience in various industrial automation systems like PLC, DCS, HMI, SCADA, Batch, Safety, Robotics and Drives.

What do we do?

Our 24/7 Support Services cover all shop floor controls, IT, Manufacturing Execution Systems (MES) / Manufacturing Operations Management (MOM) and interfaces with Enterprise Resource Planning (ERP) and Product Lifecycle Management (PLM) systems.

We offer:

  • Service Level Agreements
  • Software Maintenance Agreements
  • Customer Tailored Agreements
  • Preventative Maintenance Services
  • Information Technology Service Management
  • Industrial Internet of Things (IIoT)

How do we do it?

We offer different service levels with different reaction times across different time zones, working both with a remote connection and on-site. This ensures changes are secure and safe. Our work flow includes constant system monitoring and predictive maintenance.

We make sure things do not go wrong.

  • Global 24/7 Service Desk Support
  • On-site and remote engineering teams
  • Subject matter experts
  • Proven delivery methods across all ITIL processes

We leverage our world-wide presence to provide end-to-end support around the globe in multiple languages.

Customer Benefits

  • Support cost transparency via fixed price services.

  • Reduction of operation downtime

  • Reduction in incidents via Continuous Improvement based on incident analysis

  • Our standard target is ZERO incidents

  • Leverage our experience across broad range of industries

  • Local and global support

ATS Support Services Video

Unplanned slowdowns, breakdowns and stoppages. Are these issues familiar to you?

In this video we explain how ATS Support Services 24/7 could help you to resolve issues fast and carry out root cause analysis to improve your system robustness.

Watch it now and let us know how ATS could help you.

ATS Support Services 24/7 Success Stories

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ATS Supply, Delivery, Installation and Commissioning of Unified Remote Consoles at Singapore Shipping Port

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