We Are an International Team of Specialists Ready to Support Manufacturing IT and OT

As a global provider of 24/7 manufacturing support services across all areas of automation & IT, quality management, and manufacturing information technology, we fully understand the value of effective support for automation systems and embedded OT machines in the production environment ensuring maximum reliability and uptime.

That’s why we can take responsibility for everything from troubleshooting to 24/7 support level SLAs. Our technically trained professionals will work alongside you on-site, or remotely, providing advice and support whenever and wherever you need it.

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SUCCESS STORY
ATS helps a Global Retail Company Build a New Manufacturing Facility
Read More →

ATS Implements MES Bottling Solution at Irish Distillers

SUCCESS STORY
ATS Implements MES Bottling Solution at Irish Distillers
Read More →

A Trusted Partner for Manufacturing Support Services

We work closely with our customers to design a solution that suits their requirements with flexible pricing that lets you decide whether to pay by the month or by the support ticket. And if you just need us to fill in some gaps then our team will integrate seamlessly within your existing manufacturing IT support services landscape.

State of the art infrastructure and ITSM

We offer comprehensive industrial support services, via phone , chat and email.

State of the art infrastructure and ITSM
Presence in 25+ countries enabling ‘follow the sun’ approach

Presence in 25+ countries enabling ‘follow the sun’ approach

Ready to help ensure your facilities are running 24 hours a day, 7 days a week.

Managed services approach

Let us lower your costs by maintaining your systems for you and recommending improvements when needed.

Managed services approach
35+ years of deep domain knowledge in manufacturing

35+ years of deep domain knowledge in manufacturing

Support for ERP, MES/MOM, PLC, DCS, HMI, SCADA, Batch, Safety, Robotics and Drives.

Access to software provider product development teams

If there’s an issue that even we can’t solve then we have a direct line to the development teams that can.

Access to software provider product development teams
Preventative approach focuses on ‘avoiding incidents’

Preventative approach focuses on ‘avoiding incidents’

ATS’s support philosophy is “We get paid for uptime, not for support calls”.

Training and Experience Across Vendors and Specializations

We support hardware and software products from diverse suppliers like

Siemens, Rockwell, Inductive Automation, Microsoft, Aveva, Honeywell and more.

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Contact a Manufacturing Support Services Specialist

24/7 Service Level Agreements (SLA)

24/7 Service Level Agreements (SLA)

  • Access to experienced engineers for agreed periods (e.g. PLC, SCADA programmers, IT experts for MES/MOM systems)
  • Urgent interventions and repairs of machines, equipment and IT systems in production
  • Minor and major software changes in PLC, SCADA and other IT systems in production

We guarantee an incident response and fix, provide total preventative maintenance (Monitor and Check) and provide service governance.

Software Maintenance
Agreements (SMA)

  • Access to the latest product versions and documentation
  • Business hours product support at all levels, from service desk through to 3rd line application experts.
  • Input into product roadmap where you can vote for upcoming features and even make your own requests to be voted on.
Software Maintenance Agreements (SMA)
On-site Support

On-site Support
(Smart Hands)

  • Dedicated site-based engineers
  • Work as a systems super user
  • Triage and filter system issues
  • Work with all IT suppliers to progress issues
  • Assist with data management
  • Systems testing
  • Fully managed upgrades

How we work to take care of your IT/OT systems

Service Desk 24/7

Service Desk 24/7

Single point of contact for customers. Our multi-lingual, in-house service desk ensures all issues/requests are logged, assigned and resolved.

1st Line Support

1st Line Support

Multilingual engineers working as part of a ‘follow the sun’ model begin resolving production critical issues within minutes.

2nd Line Hardware and Application Support

2nd Line Hardware and Application Support

Senior engineers on standby 24/7 to assist with the resolution of complex issues and attend customer locations as required.

3rd Line Application Experts

3rd Line Application Experts

Application experts working as part of internal or external development teams.

Our customers value our knowledge and experience. Here’s why…

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6 Support Processes to Match Your Situation

100+
SMA/SLA customers

Over 500
engineers worldwide

Incident Management
When issues occur and you can’t fix them yourself, we won´t let you down. We ensure IT/OT service is restored and production is running in the shortest time possible.

Problem Management
We perform root cause analysis to prevent issues from recurring and ensure maximum availability.

Change Management
We ensure changes to the production environment are assessed and deployed with absolute minimal impact.

Asset Management
We provide detailed information on all components in scope of the service and how they are linked.

Total preventative Maintenance
We carry out physical and automated monitoring of all systems to detect and prevent issues.

Managed Services
We provide structured reporting and reviews to ensure continual service improvement.

Get in touch

Let’s discuss your manufacturing OT and IT systems and see how we can support you.

Success Stories

ATS Support Services 24/7 Success Story

SUCCESS STORY
ATS Quality Management Solution Helps Compressor Blade Ceramic Core Manufacturer Optimise Production

Optimise current inspection methods through reduced inspection times…
Read More →

ATS Support Services 24/7 Success Story

SUCCESS STORY
ATS Supply, Delivery, Installation and Commissioning of Unified Remote Consoles at Singapore Shipping Port

Control automated yard cranes from control centre remotely…
Read More →

ATS Support Services 24/7 Success Story

SUCCESS STORY
ATS Implements MES Bottling Solution at Irish Distillers

Automatic interface to SAP ERP & EWM; Elimination of need for forklift trucks…
Read More →

SUCCESS STORY
ATS helps a Global Retail Company Build a New Manufacturing Facility

The setup of a new facility (green field) to manufacture bakery products…
Read More →