ATS Support Services 24/7DEV1-Admin2023-08-11T09:31:08+00:00
ATS Support Services 24/7
We Are an International Team of Specialists Ready to Support Manufacturing IT and OT
As a global provider of 24/7 manufacturing support services across all areas of automation & IT, quality management, and manufacturing information technology, we fully understand the value of effective support for automation systems and embedded OT machines in the production environment ensuring maximum reliability and uptime.
That’s why we can take responsibility for everything from troubleshooting to 24/7 support level SLAs. Our technically trained professionals will work alongside you on-site, or remotely, providing advice and support whenever and wherever you need it.
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A Trusted Partner for Manufacturing Support Services
We work closely with our customers to design a solution that suits their requirements with flexible pricing that lets you decide whether to pay by the month or by the support ticket. And if you just need us to fill in some gaps then our team will integrate seamlessly within your existing manufacturing IT support services landscape.
State of the art infrastructure and ITSM
We offer comprehensive industrial support services, via phone , chat and email.
Presence in 25+ countries enabling ‘follow the sun’ approach
Ready to help ensure your facilities are running 24 hours a day, 7 days a week.
Managed services approach
Let us lower your costs by maintaining your systems for you and recommending improvements when needed.
35+ years of deep domain knowledge in manufacturing
Support for ERP, MES/MOM, PLC, DCS, HMI, SCADA, Batch, Safety, Robotics and Drives.
Access to software provider product development teams
If there’s an issue that even we can’t solve then we have a direct line to the development teams that can.
Preventative approach focuses on ‘avoiding incidents’
ATS’s support philosophy is “We get paid for uptime, not for support calls”.
Training and Experience Across Vendors and Specializations
We support hardware and software products from diverse suppliers like