Raising Quality in White Goods: Whirlpool Implements ATS Inspect


A Whirlpool refrigerator facility in Mexico produces export-only products, where the customer expectations are highest. They needed to update their quality system to achieve the following:

  • Eliminate paperwork on factory floor
  • Improve product quality
  • Automatically detect top issues
  • Increase detail in quality analysis

That’s why Whirlpool carried out a digital transformation of the quality inspection process by implementing ATS Inspect.

Solution Approach

Operators enter the serial number of the unit they’re inspecting on a touch screen and are presented with an image of the product onto which they can enter cosmetic defects.

Repair people see the same image which gives them the exact location of the defect along with details such as size, severity and responsibility. The results of functional tests, entered manually or automatically with a direct connection to the test equipment, are also stored against the unit.

Systems & Tools

  • ATS Inspect

The Results

Whirlpool have achieved significant reductions in their defect rate while simultaneously reducing the cost of quality. This is thanks to the detailed real-time analysis they now have available.

After witnessing the quality solution in place at this facility, another washer and dryer facility in Mexico has taken the first steps in the implementation process. In our experience, a global deployment begins with the first plant and success is contagious.

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