People, Process, Technology: Unleashing the Power of ‘Process’ in Manufacturing

In our previous discussion, we emphasised the pivotal role that people play in driving successful organisational transformation. Today, we venture deeper into the core of the People, Process, Technology (PPT) framework, shedding light on the second pillar: Process.

For manufacturers navigating the complexities of digital transformation, understanding the ‘Process’ aspect of the equation is paramount. It’s where your well-thought-out strategies turn into actionable blueprints.

People, Process, Technology: How ‘The Golden Triangle’ Drives Digital Transformation

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PPT Part 2: ‘People’ The Cornerstone of successful organisational transformation

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Why Process Matters

Processes are the lifeblood of manufacturing. They're the systematic sequences of actions that transform raw materials into valuable products. The efficiency of these operations can make or break a business. In today's competitive landscape, optimised processes not only lead to cost savings but also enhance product quality and delivery times.

From Lean Manufacturing principles to Six Sigma techniques, there are numerous methodologies designed to streamline operations. While every business is unique, the underlying principle remains constant: if your processes are inefficient, it doesn't matter how great your people are or how advanced your technology is.

Building Flexibility

Flexibility is the watchword in today's fast-paced manufacturing world. The ability to adapt processes swiftly in response to changing market conditions is a competitive advantage. The COVID-19 pandemic highlighted this need, as companies had to pivot rapidly to address supply chain disruptions.

Embracing flexibility involves designing processes that can evolve with your needs. Modular production systems, agile supply chains, and versatile manufacturing processes are some strategies to consider.

Lean and Sustainable

The quest for efficient processes goes hand in hand with sustainability. Lean manufacturing, for instance, isn't just about reducing waste; it's about conserving resources and reducing your environmental footprint. Consumers increasingly favour eco-friendly products, and efficient processes can help you meet these demands.

What to bear in mind

When developing and enforcing procedures, it's essential to bear in mind the following:

1. Clarity of Roles

Within any system, it's crucial that people understand their roles. They need to know what's expected of them and comprehend how the process works. Achieving this level of clarity often requires adequate training and guidance for key personnel. Moreover, these individuals should have a significant say in the development and evaluation of processes.

2. Prioritisation

Not all processes are created equal. Some are mission-critical and have a more substantial impact on overall process efficiency. Businesses should focus on enhancing these key processes first. After nailing down the essentials, they can delve into the finer points, specialised cases, and ancillary procedures.
Measurability: As the saying goes, "If it's not measurable, it's not manageable." Establishing metrics for each process is essential to gauge its effectiveness. Businesses must carefully consider which metrics are crucial and how best to measure them.

3. Continuous Improvement

It's essential to incorporate feedback and continuously strive for improvement. Companies often invest in creating elaborate, yet sometimes complex, procedures. However, businesses are ever-evolving entities. Technology, societal norms, economic landscapes, and more are in constant flux. Consequently, procedures may lose some of their effectiveness over time. Thus, it's vital for organisations to regularly assess their processes. This evaluation helps identify which processes are still fruitful and which ones might require adjustments. Armed with this feedback, they can fine-tune procedures to ensure they continue to deliver maximum value to the company.

Once the right people and procedures are in place, the next step is to consider how technology can support and enhance them.


In conclusion, while the ‘People’ aspect of transformation is the driving force, Process serves as the blueprint for progress. By creating, optimising, and continuously improving efficient workflows, manufacturers can unlock a world of possibilities. This is where technology plays a vital role, acting as both a catalyst for change and a means of monitoring, measuring, and improving processes.

Next time

In our next exploration of the PPT framework in part three, we'll delve into the final pillar: Technology. Stay tuned as we uncover the profound ways technology fuels manufacturing success.

Want to talk about the PPT Framework? Get in touch today