ATS’s latest order involves a global agreement to provide 24/7 operational support for a number of their manufacturing & assembly plants covering UK, USA, Germany and Singapore. The service provides a combination of remote and local support with engineers available on-site providing rapid support to manufacturing IT/OT assets.The service covers a very wide variety of equipment and software applications. ATS’s domain expertise comes to the fore in this agreement with controls, communication, IT and shop-floor applications all covered. This customer commented that the outstanding performance from ATS over the last years in maintaining very high levels of up-time in a complex environment led to the award of the order and the 3 year commitment. Specific expertise in Opcenter Intelligence, distributed numerical control, visual inspection, MES, control systems, SPC, IT, M2M and integrated communication with SAP have positioned ATS to become the supplier of choice for manufacturers.
ATS’s Service Level Agreements for manufacturers is offered for local and global plants from 8/5 to full 24/7 and is already utilised by smart manufacturers. Our level 1 Help Desk is more than a traditional service and is supported by genuine Level 2 specialists and deep knowledge Level 3 experts and architecture consultants. By being on-site we can directly support local operators, supervisors, engineers and managers. Our rapid response to incidents, and a complete system for managing constant system improvements led our customer to choose the ATS team who have shown their metal by taking pride in keeping this customer at the edge of technical and business development.