• UK

Location: East Midlands, UK 

Type:  Full time

Experience: at least three year’s  experience working in a 2nd or 3rd Line Support or an equivalent IT engineering role,

How you will make an impact

  • You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
  • As a support engineer, the candidate will become an integral part of our customers site operations. Working closely with other manufacturing teams and individuals to drive incident resolution forward.
    To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (2nd and 3rd line) alone or as part of a multi-vendor team.
  • Occasionally, you will also be asked to support new and on-going projects to help delivery & support of shop-floor IT projects including client, server & network components.
  • The role will also require inclusion into an on-call rota and require occasional additional out of hours work to ensure ATS are able meet the demands of our customers 24×7 requirements.

Success looks like

  • You understand customers’ challenges and perspectives, and build credibility and strong business insight, tailoring the value proposition to fit customers’
  • You are collaborating, contributing and leading efforts within the definition of the value propositions for our corporate customers.
  • You are building and maintaining senior executive relationships and identifying opportunities to deliver value to our
  • You are building and maintaining excellent support relationships with partners  and identifying new customers for our products and
  • You are successfully developing, iterating, and navigating large scale contracts and agreements with cooperate customers.

What you will bring to the team

  • A minimum of three year’s proven experience working in a 2nd or 3rd Line Support or an equivalent IT engineering role, having also worked with networks, hardware, and software; they should be able to demonstrate an excellent understanding of both software and hardware troubleshooting methodology.
  • The candidate should be an excellent communicator who is able to present technical detail clearly and effectively both internally and externally at all levels.
  • Enthusiasm, self-motivation, and a drive to see their team succeed are character traits we are seeking.
  • A willingness to travel to customer sites around the country with varying degrees of notice and possession of a full UK driving licence and motor vehicle is essential in this position and is eligible for UK security clearance (SC).

Nice to Have

  • Knowledge of Design Thinking methodologies
  • Knowledge of ITSM platforms, Remedy, Summit, ServiceNow
  • Setting up and maintaining of the cloud platform marketplace and co-selling portal
  • Knowledge of setting up the sales and operations business structures for a tech start up

Benefits & Rewards

Work with and be part of a diverse knowledge hub of people who call ATS their community. Gain peer recognition for your valued contribution. Grow and learn alongside us.

  • Career development and training opportunities
  • Focus on education and development goals
  • Laptop (allowance)
  • Pension and Private Healthcare
  • Social networking for sports and activities
  • Community events
  • Global working opportunities

Apply to join our team and experience our unique spirit.

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