Location: Singapore

Type employment: Full Time Employment

Department: Industrial automation

Experience:  min. 2-5 years’ experience in similar support role

ATS Singapore is currently seeking a suitable candidate to ‘Support & Deliver’ Industrial automation projects to leading manufacturers in Singapore, with a specific focus on project delivery and operational support.

OUR COMPANY – the profile

ATS is The Independent Solution Provider for Industrial & Process Automation, IT and Quality worldwide. Founded in 1986, ATS is expert in Control Technologies, SCADA/HMI, Programming Languages, Communication & Networks, Databases, and Manufacturing Execution Systems. Six ATS Business Activities transfer this knowledge to our customers: ATS Consulting, ATS Projects, ATS Support Services, ATS Products & Partners, ATS Software Development, and ATS Training. ATS has a worldwide network of offices and experts to support Global and Local organisations.

ATS Singapore is currently seeking a suitable candidate to ‘Deliver and support’ Industrial automation projects to leading manufacturers in Singapore, with a specific focus on project delivery and operational support.

YOUR JOB – What would be your everyday job?

Initially this role will support the current systems deployed across two new manufacturing & assembly sites in  Singapore. You will support shopfloor software as well as supporting documentation governed by quality gates through a defined project lifecycle. On completion of each project you will serve as part of a support group maintaining deployed systems to ensure their operability within the production environment.

Your role includes the following responsibilities:

  • Support and delivery of Shop-Floor IT projects including shopfloor applications including PLC, preferable Win CC developed applications, .NET applications and Shopfloor I.T which links the shop floor to a corporate MES system;
  • Under direction of the Operations Manager deliver timely and SLA bounded responses to customer calls, dealing with issues through a formal support management process to formal support closure;
  • Under the guidance of the Operations Manager, deliver projects through the full Lifecycle from detailed planning to customer/support acceptance;
  • Interface with all levels of customer stakeholders for detailed planning and delivery of projects & support;
  • Maintain detailed site records all to provide support colleagues with correct & up to date on the supported site status.

YOUR PROFILE – qualifications you will need

The right candidate has up to 2-5 years’ experience in a similar support role. Knowledge of Manufacturing Processes & Automation would also be advantageous in this role. An ability to self-manage the support of shopfloor IT projects as per the customer requirements and support is critical to this position. The candidate should be an excellent communicator and be able to present root causes clearly and effectively both internally and externally.

Any previous knowledge of supporting and delivering factory shop floor applications, collection of OEM machine tools data, WinCC integration and MES systems would be greatly beneficial.

Candidates should be motivated and capable of the development and application of skills in new and existing technologies. This will be a customer facing role reporting to a senior customer management level and a multi-vendor environment. Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.

A willingness to travel is essential in this position.

Technical Key Skills

  • Experience with manufacturing / automation applications;
  • T Integration to Machine tools and data collection;
  • Support process knowledge;
  • IT delivery & commissioning experience;
  • Experience with:
    • Expected to have: PLC, SCADA dev/support, PLC basic programming and understanding, IIS, basic SQL scripting
    • Good to have: Simatic IT or MES knowledge, Mitutoyo Measurlink and experience with Manufacturing applications, .NET applications.

Further Key Skills

  • Customer facing experience;
  • Clear communicator;
  • Support delivery;
  • Competent in producing technical and root cause documentation;
  • English speaking.


Become part of a dynamic, successful team designing, delivering & supporting industrial IT solutions to improve our customers’ performance. A benefits package commensurate with the role will be offered to the right candidate.

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