Website ATS Global

Location: Singapore

Type employment: Full Time Employment

Department: Industrial automation

Experience:  min. 3 years’ experience in similar support role

OUR COMPANY – the profile

ATS is The Independent Solution Provider for Industrial & Process Automation, IT and Quality worldwide. Founded in 1986, ATS is expert in Control Technologies, SCADA/HMI, Programming Languages, Communication & Networks, Databases, and Manufacturing Execution Systems. Six ATS Business Activities transfer this knowledge to our customers: ATS Consulting, ATS Projects, ATS Support Services, ATS Products & Partners, ATS Software Development, and ATS Training. ATS has a worldwide network of offices and experts to support Global and Local organisations.

YOUR JOB – What would be your everyday job?

Initially this role will support the current systems deployed across two new manufacturing & assembly sites in Seletar, Singapore. You will support shopfloor software as well as supporting documentation governed by quality gates through a defined project lifecycle. On completion of each project you will serve as part of a support group maintaining deployed systems to ensure their operability within the production environment.

Your role includes the following responsibilities:

  • Support and delivery of Shop-Floor IT projects including shopfloor applications including PLC, Win CC developed applications, .NET applications and Shopfloor I.T which links the shop floor to a corporate MES system (Simatic IT);
  • Under direction of the Operations Manager deliver timely and SLA bounded responses to customer calls, dealing with issues through a formal support management process to formal support closure;
  • Under the guidance of the Operations Manager, deliver projects through the full Lifecycle from detailed planning to customer/support acceptance;
  • Interface with all levels of customer stakeholders for detailed planning and delivery of projects & support;
  • Maintain detailed site records all to provide support colleagues with correct & up to date on the supported site status.

This will be a customer facing role reporting to a senior customer management level and a multi-vendor environment.

YOUR PROFILE – qualifications you will need

Must have:

  • At least  3 years’ experience in a similar support role;
  • An ability to self-manage the support of shopfloor IT projects as per the customer requirements and support;
  • Excellent communication skills and the ability to present root causes clearly and effectively both internally and externally;
  • Candidates should be motivated and capable of the development and application of skills in new and existing technologies;
  • Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner;
  • Willingness to travel.

Nice to have:

  • Knowledge of Manufacturing Processes & Automation.

Technical Key Skills

  • Experience with manufacturing / automation applications;
  • T Integration to Machine tools and data collection;
  • Support process knowledge;
  • IT delivery & commissioning experience;
  • Experience with –
    • Expected to have: WinCC/SCADA dev/support, .NET applications, PLC basic programming and understanding, IIS, basic SQL scripting, basic computer troubleshooting and networking;
    • Good to have: Ignition or Simatic IT or MES knowledge, Mitutoyo Measurlink and experience with Manufacturing applications.

Further Key Skills

  • Customer facing experience;
  • Clear communicator;
  • Support delivery;
  • Competent in producing technical and root cause documentation;
  • English speaking.

OUR OFFER & BENEFITS

Become part of a dynamic, successful team designing, delivering & supporting industrial IT solutions to improve our customers’ performance. A benefits package commensurate with the role will be offered to the right candidate.

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