{"id":20700,"date":"2019-03-13T08:50:47","date_gmt":"2019-03-13T08:50:47","guid":{"rendered":"https:\/\/dev1.ats-global.com\/technicka-podpora-24-7\/"},"modified":"2026-02-10T15:32:21","modified_gmt":"2026-02-10T15:32:21","slug":"technicka-podpora-24-7","status":"publish","type":"page","link":"https:\/\/www.ats-global.com\/cs\/sluzby\/technicka-podpora-24-7\/","title":{"rendered":"Technick\u00e1 podpora 24\/7"},"content":{"rendered":"

\"ATS_Support_Services_banner\"<\/div><\/div>
\n

Technick\u00e1 podpora<\/span>
\npro v\u00fdrobu 24\/7<\/span>
\n<\/span><\/span><\/strong><\/p>\n

<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

Jsme mezin\u00e1rodn\u00ed t\u00fdm a star\u00e1me se o informa\u010dn\u00ed a provozn\u00ed technologie (IT\/OT)
\n<\/strong><\/h1>\n<\/div><\/div><\/div><\/div>

Jsme zn\u00e1m\u00ed jako glob\u00e1ln\u00ed poskytovatel slu\u017eeb podpory v\u00fdrobn\u00edch podnik\u016f nap\u0159\u00ed\u010d v\u0161emi oblastmi automatizace<\/a> a IT. Podporujeme tak\u00e9 syst\u00e9my \u0159\u00edzen\u00ed kvality<\/a>. Pln\u011b ch\u00e1peme v\u00fdznam efektivn\u00ed podpory pro automatiza\u010dn\u00ed syst\u00e9my.<\/p>\n

Proto na sebe m\u016f\u017eeme p\u0159ebrat zodpov\u011bdnost od \u00faprav a vyhled\u00e1v\u00e1n\u00ed chyb, po servisn\u00ed smlouvy SLA o \u00farovni podpory v re\u017eimu 24\/7. Disponujeme \u0161pi\u010dkovou technologii a t\u00fdmem odborn\u00edk\u016f. O rychlost odezvy v p\u0159\u00edpad\u011b poruchy se star\u00e1 mezin\u00e1rodn\u00ed odd\u011blen\u00ed Service Desk, kter\u00e9 se skl\u00e1d\u00e1 z technicky pro\u0161kolen\u00fdch profesion\u00e1l\u016f.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

<\/div><\/div>
<\/span><\/a><\/span>
\"ATS-helps-a-Global-Retail-Company-Build-a-New-Manufacturing-Facility-icon\"<\/span><\/div><\/div><\/div>
<\/span><\/a><\/span>

\u00daspe\u0161n\u00e1 realizace
\n<\/strong><\/span>ATS pom\u00e1h\u00e1 spole\u010dnosti Global Retail vybudovat novou tov\u00e1rnu<\/span>
\n\u010ct\u011bte d\u00e1l \u2192<\/span><\/strong><\/span><\/p>\n<\/div><\/div><\/div><\/div>

<\/div><\/div>
<\/span><\/a><\/span>
\"ATS<\/span><\/div><\/div><\/div>
<\/span><\/a><\/span>

\u00daspe\u0161n\u00e1 realizace
\n<\/strong><\/span>ATS zavedla v\u00fdrobn\u00ed informa\u010dn\u00ed syst\u00e9m MES u irsk\u00e9ho v\u00fdrobce lik\u00e9r\u016f<\/span>
\n\u010ct\u011bte d\u00e1l \u2192<\/span><\/strong><\/span><\/p>\n<\/div><\/div><\/div><\/div>

<\/div><\/div>

Dal\u0161\u00ed \u00fasp\u011b\u0161n\u00e9 realizace<\/strong><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

Siln\u00fd a zku\u0161en\u00fd partner pro v\u00fdrobn\u00ed technickou podporu<\/span><\/span><\/strong><\/h2>\n<\/div>

Nikdo nezn\u00e1 v\u00fdrobn\u00ed prost\u0159ed\u00ed a jeho \u00faskal\u00ed l\u00e9pe ne\u017e vy. Proto se nejd\u0159\u00edve sejdeme a probereme va\u0161e po\u017eadavky. Pot\u00e9 navrhneme \u0159e\u0161en\u00ed a typ podpory<\/strong>. M\u016f\u017eete to b\u00fdt smlouva o SLA na b\u00e1zi m\u011bs\u00ed\u010dn\u00edho p\u0159edplatn\u00e9ho, nebo jednor\u00e1zov\u00e1 platba za incident. \u0158e\u0161\u00edte-li zrovna projekt a chyb\u00ed v\u00e1m posila do t\u00fdmu, poskytneme v\u00e1m na stanovenou dobu na\u0161eho in\u017een\u00fdra a program\u00e1tora, kte\u0159\u00ed ovl\u00e1daj\u00ed syst\u00e9my PLC a SCADA od r\u016fzn\u00fdch v\u00fdrobc\u016f.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Modern\u00ed infrastruktura a propracovan\u00e1 metoda ITSM <\/b><\/p>\n

Nab\u00edz\u00edme komplexn\u00ed slu\u017eby technick\u00e9 podpory prost\u0159ednictv\u00edm telefonu, chatu a e-mailu.<\/p>\n<\/div><\/div><\/div>

\"State<\/span><\/div><\/div><\/div><\/div><\/div><\/div>
\"<\/span><\/div><\/div><\/div>

P\u0159\u00edtomnost ve v\u00edce ne\u017e 25 zem\u00edch<\/b><\/p>\n

Postar\u00e1me se o poruchy na stroj\u00edch a syst\u00e9mech, aby v\u00fdroba b\u011b\u017eela 24 hodin denn\u011b a 7 dn\u00ed v t\u00fddnu.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Metoda spr\u00e1vy slu\u017eby<\/b><\/p>\n

Postar\u00e1me se o poruchy na stroj\u00edch a PLC.Navrhneme, co by se dalo zlep\u0161it.<\/p>\n<\/div><\/div><\/div>

\"Managed<\/span><\/div><\/div><\/div><\/div><\/div><\/div>
\"<\/span><\/div><\/div><\/div>

35 let zku\u0161enost\u00ed s r\u016fzn\u00fdmi v\u00fdrobn\u00edmi procesy<\/b><\/p>\n

Podpora syst\u00e9m\u016f PLC, MES\/MOM, SCADA, HMI, ERP, DCS, Batch, Safety. Rozum\u00edme i robotice a pohon\u016fm.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Jsme ve spojen\u00ed s v\u00fdvojov\u00fdmi t\u00fdmy u poskytovatel\u016f softwaru.<\/strong><\/p>\n

Kdy\u017e se setk\u00e1me s poruchou, kterou neum\u00edme opravit, kontaktujeme p\u0159\u00edmo v\u00fdvoj\u00e1\u0159e, kter\u00fd chybu oprav\u00ed.<\/p>\n<\/div><\/div><\/div>

\"Access<\/span><\/div><\/div><\/div><\/div><\/div><\/div>
\"<\/span><\/div><\/div><\/div>

Zam\u011b\u0159ujeme se na prvenci a t\u00edm p\u0159edch\u00e1z\u00edme poruch\u00e1m.<\/strong><\/p>\n

\u0158\u00edd\u00edme se filozofi\u00ed \u201cPlat\u00ed n\u00e1s za stroje v chodu, ne za telefon\u00e1ty na technickou podporu.\u201d<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/div><\/div>

Absolvujeme odborn\u00e1 \u0161kolen\u00ed u na\u0161ich dodavatel\u016f a partersk\u00fdch firem.
\n<\/strong><\/h2>\n<\/div>

Podporujeme hardwarov\u00e9 a softwarov\u00e9 produkty od r\u016fzn\u00fdch dodavatel\u016f<\/p>\n

Siemens<\/a>, Rockwell, Inductive Automation<\/a>, Microsoft, Aveva, Honeywell a dal\u0161\u00ed.<\/span><\/p>\n<\/div><\/div><\/div>

<\/div><\/div>
\"siemens_logo\"<\/span><\/div><\/div><\/div>
\"Rockwell_Automation_Logo\"<\/span><\/div><\/div><\/div>
\"Ignition_logo\"<\/span><\/div><\/div><\/div>
\"Microsoft_logo\"<\/span><\/div><\/div><\/div>
\"AVEVA_Logo\"<\/span><\/div><\/div><\/div>
\"Honeywell_Logo\"<\/span><\/div><\/div><\/div><\/div><\/div>

M\u00e1te dotaz ohledn\u011b slu\u017eeb podpory ATS 24\/7?<\/strong><\/span><\/h2>\n<\/div>
Spojte se s n\u00e1mi<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\"24\/7<\/span><\/div><\/div><\/div>

Servisn\u00ed smlouvy (SLA)<\/strong><\/h2>\n