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ATS Support Services

ATS Support Services

ATS understands that production critical systems require effective support.

Ensuring 99.9% availability requires effective and robust support models with clear communication structures. ATS offers a mix of services tailored to meet the exact requirements of the customer. ATS provides both local (physical) and global (remote) support with rapid response times supported by a Global Service Desk, often integrated with our customers’ IT or IT outsourcing partner and the users.

”We know the demands of the manufacturing world and what it means to react NOW!”


ATS Support Services Graphic


ATS Support Services offer:

Customer Tailored Agreements Customer Tailored Agreements

ATS recognises that specific service requirements are based on the criticality of Manufacturing IT Automation, MES and assets. ATS service contracts are tailored to meet your uptime requirements. [more..]

Software Maintenance Agreements Software Maintenance Agreements (SMA)

Software Maintenance Agreements provide enterprises with essential software upgrades, updates, repair of defects, telephone support and user groups at a fixed rate. [more..]

Service Level Agreements Service Level Agreements (SLA)

ATS SLA’s provide the clients direct access to application experts within the agreed response time. Our experts will ensure within the agreed back in service time that your production can continue. [more..]

24x7 Global Service Desk Global 24x7 Service Desk support

Our multilingual global service desk can be contacted ►24 hours a day. Thanks to the ‘follow the sun’ time difference principle between countries you are always one call away from accessing our technical support team to ensure a prompt response in line with your service needs. [more..]

On-Site Support On-site Support

The world of strategic shop floor partnering is well understood by ATS. We share responsibility and become an integral part of your team. ATS can take full responsibility for all your shop floor automation and IT systems... [more..]

Customer Tailored Agreements Preventative Maintenance Services

► ATS Preventative Maintenance Services targets incident prevention. These include health checks and site audits which protect and enhance the value of the ATS supported investments. [more..]

Information Technology Service Management report Information Technology Service Management

ATS has implemented support services processes based on best practices ITIL framework. In this way ATS guarantees closed loop resolution on support requests combined with world-class technical support. [more..]


Do you need real examples? Just click here and read our ATS Support Use Case



Find out More
To find out more about ►ATS Support Service Packages and how they can benefit your business please contact your local ATS office.
Images: courtesy of (1,6) adamr; (2,3) watcharakun; (4) suphakit73; (5) Naypong; (7) jscreationzs / FreeDigitalPhotos.net

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ATS On-site Support Engineer's knowledge and expertise

ATS On-site Support Engineer's knowledge and expertise
Our professional engineers possess an intimate knowledge of these technologies supporting products from: [...]

Use Case: ATS Inspect III.

Use Case: ATS Inspect III.
The customer called the ATS Service Desk to explain certain functionality that he would like to have available on the software [...]

Use Case: ATS Inspect II.

Use Case: ATS Inspect II.
The customer received several improvement ideas from the inspectors. He called the ATS Service Desk to explain the ideas to see what could be done. [...]

Use Case: ATS Inspect I.

Use Case: ATS Inspect I.
The user called the ATS Service Desk because the images for a particular model were not appearing on the inspection screen. [...]

Use Case: Automatic weighbridge failed (Food & Beverage)

Use Case: Automatic weighbridge failed (Food & Beverage)
The customer’s automatic weighbridge failed to process an incoming raw material supply vehicle. This created a risk of a gap in the input to the factory causing production stoppage. [...]

Use Case: Automation error in MES (Food & Beverage)

Use Case: Automation error in MES (Food & Beverage)
The controller is not able to automatically start new batches and create new batches. Also finished batches are not updated automatically [...]

Use Case: The assignment of the warehouse location (Food & Beverage)

Use Case: The assignment of the warehouse location (Food & Beverage)
For a produced pallet the assignment of the warehouse location has not been performed. Instead the pallet is assigned to the corridor location. This happened in case while there have been available warehouse locations. [...]

Use Case: Quality task label (Food & Beverage)

Use Case: Quality task label (Food & Beverage)
Customer reported a quality task label that was printed twice instead of just one copy. [...]

Use Case: Incorrect counter value in MES (Food & Beverage)

Use Case: Incorrect counter value in MES (Food & Beverage)
Customer reported incorrect counter values of de-palletised empty can units in MES. The material was updated recently from another brewery and is producing for the first time. [...]

ATS Information Technology Service Management (ITSM)

ATS Information Technology Service Management (ITSM)
ATS has implemented support services processes based on best practices ITIL framework. In this way ATS guarantees closed loop resolution on support requests combined with world-class technical support. [...]

Preventative Maintenance Services

Preventative Maintenance Services
ATS Preventative Maintenance Services targets incident prevention. These include health checks and site audits which protect and enhance the value of the ATS supported investments. [...]

On-Site Support

On-Site Support
The world of strategic shop floor partnering is well understood by ATS. We share responsibility and become an integral part of your team. ATS can take full responsibility for all your shop floor automation and IT systems and act as the single point of contact for all your suppliers of factory equipment ensuring full visibility and compliance to standardization processes covering hardware and software, integration, infrastructure, and networking. [...]

Global 24x7 Service Desk support

Global 24x7 Service Desk support
Our multilingual global service desk can be contacted ►24 hours a day. Thanks to the ‘follow the sun’ time difference principle between countries you are always one call away from accessing our technical support team to ensure a prompt response in line with your service needs. [...]

Service Level Agreements (SLA)

Service Level Agreements (SLA)
ATS SLA’s provide the clients direct access to application experts within the agreed response time. Our experts will ensure within the agreed back in service time that your production can continue. [...]

Software Maintenance Agreements (SMA)

Software Maintenance Agreements (SMA)
Software Maintenance Agreements provide enterprises with essential software upgrades, updates, repair of defects, telephone support and user groups at a fixed rate. [...]

Customer Tailored Agreements

Customer Tailored Agreements
ATS recognises that specific service requirements are based on the criticality of Manufacturing IT Automation, MES and assets. ATS service contracts are tailored to meet your uptime requirements.

[...]








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