Software Maintenance Agreement

SW Installations and maintenance require long term support and software maintenance agreements offer an economic alternative to sustaining large in-house teams with specific expertise, only required on an occasional basis.

  • Software backups
  • Software assistance
  • Software upgrades and updates
  • Software error and defect fixes
  • Remote access support
  • Telephone support
  • User groups

Users have different needs so we offer a variety of agreements all of which can be tailor made to our customer's requirements:

  • Direct access to systems experts
  • A clearly defined response time
  • An SMA can be agreed as a Global agreement covering multiple sites with plant-specific agreements
  • Local, single location or area specific SMA’s are all possible within ATS’s flexible agreement structure
  • Global Help Desk support
  • Telephone Support
  • Guaranteed response times for both telephone support and on-site response

Coverage

The client is offered a choice of options, depending on the required level of service in hours per day and days per week.

Cover in Australia, Europe, North America and Africa

  • 24/7: (24 hours per day / 7 days per week)
  • 24/5: (24 hours per day / 5 days per week)
  • 16/5: (16 hours per day / 5 days per week)
  • 8/5: (8 hours per day / 5 days per week)
  • or other combinations.

Response Time

The service is provided within the agreed response time. This service can be offered through telephone support, remote access having the appropriate ATS expert on-site, or a combination, depending on the situation assessment, example:

  • 20 minutes: Remote assistance per telephone
  • 20 minutes: Remote access support
  • 2 hours - On-site assistance
  • or other combinations

Hardware, software & equipment Expertise

As manufacturing facilities often have a large variety of hardware, software and other plant equipment, the following levels of support will be defined:

Language Support

The client can expect our support team to speak several languages:

  • English
  • French
  • German
  • Dutch
  • Spanish
  • Czech
  • Polish
  • Serbian
  • etc.



More ...

On-Demand Webinar for Pharma: Gaining the Competitive Advantage after Implementation of a MES

A study of Manufacturing Execution Systems for pharma and a discussion on maximising your investment. [...]


ATS Acquires CADCAM Solutions Supplier Widenhorn Industriële Automatisering B.V.

We are pleased to announce that ATS has acquired all of the shares in Widenhorn Industriële Automatisering B.V. in Rhoon, The Netherlands. WIA is specialised in CADCAM software and services for manufacturers using advanced CNC machine tools. The full team at WIA and all the business will continue to serve customers in The Benelux under the new name of ATS EdgeIT B.V. The company will continue to distribute Edgecam, Partmaker, Vericut, Spaceclaim and Seiki Systems products. [...]


Meet ATS at the Aeromart Toulouse 2014

ATS Applied Tech Systems is proud to exhibit at the Aeromart Toulouse in France during December 3 and 4, 2014. [...]


ATS UK Organized Breakfast Seminar: Manufacturing Excellence for Small and Medium Sized Manufacturers

At ATS UK organized a Breakfast Seminar which took place on Tuesday 24th June 2014 at the Manufacturing Technology Centre (MTC) in Ansty, Coventry. This event was focused on Manufacturing Excellence for Small and Medium Sized Manufacturers. A great opportunity for us to share our valuable knowledge and success stories with other manufacturing and processing companies. [...]


ATS International Forges Partnership with GongTu in China

A distribution agreement has been signed between ATS International B.V. and Shanghai Gongtu Information Technology Co.,Ltd. for the introduction of ATS Software Quality Products in the Chinese market. [...]


ATS International Strengthens Partnership with Siemens

ATS International B.V. is long-time partner of Siemens AG in the area of Integrated Automation Solutions, which includes devices, software, industrial networks and Manufacturing Execution Systems. ATS recently expanded the structured offer for Manufacturing Operations by adding SIMATIC IT R&D Suite into their portfolio. [...]


ATS Introduces Enterprise Cloud Services

ATS Software has taken a huge leap forward and is now available in The Cloud. [...]


ATS Cloud

ATS Software has taken a huge leap forward and is now available in The Cloud. But let’s take a step back for a minute. The Cloud is a very fashionable term but what does it actually mean? [...]


ATS International Partners with Camstar to Offer Enterprise Manufacturing Software Solutions for Medical Device Manufacturers

ATS International B.V. (Haarlem, the Netherlands) is proud to announce a strategic alliance with Camstar Systems, Inc. (Charlotte, NC, USA), the global leader in enterprise manufacturing software solutions for the medical device industry. [...]


ATS Intelligence - New OEE Solution for Manufacturers Released

ATS International B.V. announces the release of their latest software – ATS Intelligence. ATS Intelligence allows manufacturers to collect the data they need to calculate the OEE within their manufacturing process. [...]


ATS CM4D v20 Product Quality Validation Software Released

ATS International B.V. is proud to announce the release of ATS CM4D v20. This latest version provides many innovative enhancements to our award-winning Product Quality Validation Software, customer-driven solutions to real-world problems for companies such as Ford, Bell Helicopter and Volvo. [...]


Infinity QS – ATS Global partnership with the world’s leading SPC Software company

ATS has a new global partnership with Infinity QS, to market, sell and support their industry-leading ProFicientTM SPC Software. [...]


ATS and Faro Announce Partnership

ATS International B.V. announces a strategic alliance with Faro, the leading manufacturer of 3D imaging and portable measurement solutions. This partnership allows both companies to combine their forces by offering Faro’s devices completed with ATS CM4D - product quality validation software, which compares the physical properties of a product with its original CAD design. [...]


ATS International Partners with InfinityQS to Offer Manufacturing Intelligence and Enterprise Quality to Global Customer Base

ATS International B.V. is proud to announce a strategic alliance with InfinityQS International, Inc., the global authority on real-time Manufacturing Intelligence and enterprise quality. This will allow ATS International BV to resell, deploy and support the ProFicient manufacturing intelligence platform for leading manufacturers with facilities and suppliers around the world. As an independent solution provider of industrial and process automation, quality and, information technology solutions, ATS has 30 offices in 17 different countries, which will facilitate the deployment and support of InfinityQS’ Manufacturing Intelligence and enterprise quality software worldwide. [...]


Congratulations to Ford for Receiving the Prestigious ‘International Van of the Year 2013’ Award

Congratulations to Ford for achieving victory in the competition "International Van of the Year 2013 Trophy" with its Ford Transit Custom van. The most prestigious award in the light commercial vehicle sector is presented annually to the van which, in the opinion of the 24 judges, makes the most significant contribution to the efficient carriage of goods by road, to safety and to sustainability. The prize has been given since 1992. [...]


Meet ATS at the CastExpo 2013

ATS Applied Tech Systems is proud to exhibit at the CastExpo 2013 in St. Louis, MO from April 6 to 9, 2013. During the largest trade show for metal casting in North America, ATS will share the best practices achieved with the use of ATS software products in world-class manufacturing companies in the industry. Visit us at booth number 1570. [...]


ATS and Verisurf Software Announce Partnership

Powerful, 3D Model-Based Inspection Meets Flexible, Automated Reporting [...]


MESA International has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET)

As an IACET Authorized Provider, MESA International offers CEUs for its programs that qualify under the ANSI/IACET Standard. [...]


ATS Unveils New Version of their Manufacturing Quality Software

ATS International B.V. is proud to announce the release of ATS Inspect 5.5. ATS Inspect is our quality control software for attribute and variable data collection in manufacturing. It’s designed to reduce the costs associated with scrap, rework, warranty claims and production bottlenecks in many different fields of manufacturing. Working in unison with existing systems it will raise the quality of the manufacturing process and the final product. [...]


New Software Compares Product Design to Physical Product

ATS International B.V. announces the release of the new version of their Product Quality Validation Software. As the inaugural release of CM4D by ATS, v19.1 provides enhanced performance capabilities that will allow you to retrieve your inspection data, generate critical quality reports, analyze production problems, and prevent build issues more efficiently. [...]


ATS Expands with the Acquisition of ICT Neustadt in Germany

ICT Automatisering (ICT) today announced it has reached agreement on 1 December 2012 to transfer its activities in Neustadt, Germany, including all employees working for the Neustadt office, to ATS GmbH in Kassel. ATS GmbH is part of ATS International B.V., an independent solution provider for global manufacturing IT services headquartered in Haarlem, the Netherlands. [...]


ATS Welcomes New Colleagues from ICT Automatisering

ATS is pleased to welcome our new team in Neustadt, Germany to ATS. The team has been transferred from ICT Automatisering and will strengthen ATS Germany with a highly skilled group of industrial automation professionals. [...]


ATS Singapore Is Fully Operational

Press Release: ATS’s Global expansion continues with the opening of a new office in Singapore which is now fully operational. [...]


ATS Expands with the Acquisition of CM4D

ATS International B.V., The Netherlands has acquired the business and assets of the CM4D software and professional engineering services operations from QMC, Inc., USA. [...]


ATS Inspect Version 5.4 Released

ATS is proud to announce the release of ATS Inspect 5.4. Our researchers and developers have worked closely with existing customers while listening to the needs of industry as a whole. In this way we have been able to develop new functionality and improve usability, helping to keep ATS Inspect at the forefront of attribute and variable data collection. [...]


Whirlpool raises its game with ATS Inspect

We are pleased to announce the first order of ATS Inspect in the white goods or appliance manufacturing industry for Whirlpool in Mexico. It is initially implemented in a refrigerator production line before expansion throughout the rest of the plant. [...]


Major order for ATS Inspect in the automotive industry

Having seen ATS Inspect in action in their North American automotive plants, a leading car manufacturer has teamed up with ATS for deployment in their Mexican plants. They were impressed by the benefits of the system which led directly to the North American manufacturer winning the JD Power Initial Quality Award and placement of their product at the top of the Consumer Reports ratings. [...]


New order for ATS Inspect in the packaging industry

One of the world's largest packaging producers has just made an order for ATS Inspect at one of its UK sites where it manufactures high quality paper cups for the UK hot and cold drinks market. Quality assurance on such precision made, high volume products is critical. [...]


New order for our attribute data collection software

A new order has just been placed for ATS Inspect at a plant in Scotland. [...]


ATS Inspect Increases Quality at Medical Device Manufacturer

We’re happy to announce that we’ve just received an order to implement ATS Inspect at a medical device manufacturer in Ireland. [...]


ATS Welcomes New Colleagues from QMC

ATS is proud to welcome our new expert colleagues in Detroit, USA and Hull, England joining us from QMC. We have already started promoting the remarkable ATS CM4D software globally with Mike James’s current visit in China. More news to follow … [...]


Mike James FCMA, GCMA, DMS appointed Chairman MESA EMEA

The Manufacturing Enterprise Systems Association is a global member organisation of manufacturers, solutions providers and system integrators. Jan Snoeij, Senior MES Consultant at Logica, the previous Chairman has presided over an auspicious period of growth and now hands the baton over to Mike James who has been Vice-Chair for the last year. [...]


ATS Invests in Pharmaceutical Manufacturing Execution Systems through Acquisition in Ireland

ATS International B.V., an independent solutions provider for manufacturing companies has acquired OceanModus Ltd to form ATS Applied Tech System Ltd. (ATS Ireland) and will be operating from Cork. [...]


ATS Inspect Version 5.4 Released

ATS is proud to announce the release of ATS Inspect 5.4. Our researchers and developers have worked closely with existing customers while listening to the needs of industry as a whole. In this way we have been able to develop new functionality and improve usability, helping to keep ATS Inspect at the forefront of attribute and variable data collection. [...]


ATS Broadens their Solutions Portfolio with Eines Products

ATS continues to broaden its solution offerings through its collaborative relationship with Eines. Eines is a leader in non contact attribute and variable measurement systems with particular emphasis in the automotive and aerospace industries. [...]


ATS International Moving Office on March 1st 2012

Please note our new address in Haarlem, The Netherlands. [...]


Strategic Developments at ATS, 25 Years of Experience

Growth in both ATS’s traditional automation market and the MES market is above 20% this year and coincides with ATS’s 25 year anniversary. Under the banner of 25 Years of Experience the company is emphasising its role as a knowledge company sharing best practices and technology trends with customers across the globe. Founded in 1986 in The Netherlands the company is still privately owned and its consistent strategy, high ethical standards, focus on customer satisfaction and concern for employee development and welfare means the business has one of the highest employee retention rates in the industry. [...]


Mike James to speak at 'Automation in Pharmaceutical Industry Conference' on behalf of MESA International

The pharmaceutical and life science community in Belgium and the Netherlands will gather for biannual event. The conference programme will highlight technology and business trends in R&D, pilots, upscaled production and distribution, including speakers from ING, Merck, Crucell, Wageningen UR, MESA International, Genth University, Synthon and Prosensa. [...]


Coca-Cola to Keynote MESA's North American Conference 2011

The Keynote presentation at the 2011 MESA North American Conference will be presented by Chris Gaffney, Senior Vice President Product Supply System-Strategy, Coca-Cola Refreshments. Hear Mr. Gaffney talk about end-to-end business processes, touching supply chain and manufacturing operations. [...]


ATS Manufacturing Execution Systems (MES) Global Education Program – call for talent ready for the next stepping stone in their career

ATS is launching the MES Global Education Program for new talent across the ATS MES Excellence Centres in Europe, North America and Asia Pacific. [...]


DSM Dyneema chooses ATS for MES+ Support

DSM Dyneema is implementing a Manufacturing Execution System (MES) in their global manufacturing sites. This system connects the manufacturing process to the supply chain management system and is used by DSM Dyneema to improve response to demand, manufacturing efficiency and quality. There is complex interfacing with the physical control layer and the business management layer where the real-time world of production has to interface with DSM’s IT systems. [...]


MESA's GEP Brings Independent Competency Training to the MES/MOM Arena

We're pleased to announce that the MESA community is stepping forward once again. MESA is engaging some of the foremost experts from across the Operations Management landscape to lead the knowledge sharing within the industrial community by offering MES/MOM* educational events across four continents. [...]


ATS Inspect News: Version 5.3 released

ATS is proud to announce the release of ATS Inspect version 5.3. ATS endeavours to work as closely as possible with customers that have already purchased the product and used it to enhance their production methods. By doing so the product can be adapted to new styles of working while incorporating emerging technologies. [...]


Daimler Keynoted European Conference 2010

The Keynote presentation at the 2010 MESA European Conference was Process Efficiency by Integration, presented by Stefan Rosenwald, Senior Manager IT Powertrain, Daimler Engine. [...]


Mike James presented 'MES eLearning: Real Time Enterprise' at MESA Europe

MESA launched an Education Program for MES users and potential users. The program is a blended training program - this means that the training can be followed on the internet and in the classroom. [...]


ATS Development: Android Phones Gain Easy Access to Live Process Data

ATS developer discovers a quick, easy way to put live process data into Android phones and other devices using the OPC DataHub. [...]


ATS Inspect News: Version 5.2 released

ATS is proud to announce the release of ATS Inspect version 5.2. The latest version comes as a result of listening to customer ideas and market requirements. Customers with valid SMAs can contact us to receive a copy. [...]


ATS Inspect: Live Presentation of Quality Improvements from Current User

Inspect to be showcased at MESA 2010 Conferences. Current user will present quality improvements in Detroit, U.S.A. and in Düsseldorf, Germany . [...]


ATS Inspect at Honeywell

ATS Inspect is used at Honeywell for aircraft engine inspection. The global project involves facilities in the US and Hong Kong. Pilot program will expand to full implementation at the manufacturing centers. [...]


ATS Inspect Improves Quality in Fiat 500

Inspect vision system at Chrysler improves quality in Fiat 500. The system checks critical characteristics of the urethane application process in the windshield, backlight and quarter glass. Inspect’s visual interface indicates exact location of non-conformance to operator. [...]


New ATS Office Opened in Turkey

ATS’s Global expansion continues with the opening of a new office in Ankara, Turkey. The new training centre in Ankara offers standard & custom made training courses for maintenance, engineering or information management and also runs a world-wide Training Certification program for life-long learning. [...]


ATS and SAP Representatives Launch MESA Education Program

ATS’s position as a world leading independent solution provider in this market is reflected in the work being completed by Mike James, Group Managing Director of ATS and Board Director of MESA EMEA Region. Peter van Vliet from SAP and Mike James are jointly responsible for the MESA Education Program being launched by MESA. [...]


ATS donates experimental QNX board support package for the IGEPv2 board

One of the ATS business activities is providing custom control solutions to industrial automation users. A significant amount of these solutions are build on top of the QNX real-time operating system, running on an x86 industrial platform. Besides developing control solutions, ATS software engineers also develop QNX board support packages for other hardware platforms. [...]


ATS introduces Combined Allen-Bradley/Siemens S7 PLC Fundamentals training

January 2010, Nuneaton | ATS now provide a discounted training course targeted at College/University Students. Delivering the same quality course and duration as the full priced course but tailored to students where costs and investments need to be controlled. [...]


ATS Quick Scans - Process Efficiency Improvement

Our results are your best guarantee! 10–25% EFFICIENCY IMPROVEMENT [...]


ATS Strategic News

ATS has bought the business and software of the Inspect product line. ATS Inspect was originally developed as visual defect quality tool primarily for the automotive industry. The product has since been expanded and is now used in a wide range if industries.
ATS has also opened new offices in Mexico and South-Africa. [...]


Schweppes chooses ATS Simatic IT MES Filling and Packaging Solution

Schweppes has chosen the ATS Simatic IT MES Filling and Packaging Solution. This solution was first developed in close co-operation with Siemens Genoa for Carlsberg and is now available to the general filling and packaging market as an “out of the box” solution. [...]


ATS introducing (Sticky) Lean, Six Sigma, MES and TPM Training & Workshops

ATS Applied Tech Systems is expanding its training portfolio with new training programmes that focus on continuous business improvement. ATS has extensive experience with the technical aspects of continuous business improvement, and by offering new trainings and workshops a holistic approach for continuous business improvement can be provided. [...]


ATS introducing (Sticky) Lean, Six Sigma, MES and TPM Training & Workshops

ATS Applied Tech Systems is expanding its training portfolio with new training programmes that focus on continuous business improvement. ATS has extensive experience with the technical aspects of continuous business improvement, and by offering new trainings and workshops a holistic approach for continuous business improvement can be provided. [...]


ATS MES End User Experiences Report Available Now

”A report designed from experiences and best practices based on facts rather than opinions” [...]


ATS MES End User Experiences Day hosted by Rolls-Royce in Derby (UK)

Big names such as Airbus, GE Sensing, BAE Systems, Morgan Technical Ceramics were among the attending end users. [...]


MESA Plant-to-Enterprise Conference in Prague

MESA Plant-to-Enterprise Conference in Prague went very well. ATS was main sponsor and had invited Chris Biddle (Rolls Royce) and Grace Boldewijn (Bocari) as speakers. [...]


ATS is appointed as an SAP Services Partner

ATS has a specific role within SAP’s partnership program to deliver connectivity to shop floor automation systems. ATS is a solution provider with a global reach and the ability to deliver local and global solutions. [...]


The ATS - Blue Cedar Story

Blue Cedar - Ten years of providing training and support to manufacturing and process industries. In September 2007 Blue Cedar was acquired by ATS Applied Tech Systems. Whilst the acquisition has meant that the Blue Cedar name will not be as prominent, as ATS we now offer customers a far greater breadth of experience, knowledge and global support. [...]


ATS expands with the acquisition of ASI-Datamyte UK Ltd.

November 2008, Nuneaton | ASI-Datamyte sells hardware, software and total solutions into the quality gauging and measurement market. During the last few years software solutions such as Visual Inspection Defect recording (Inspect) and Statistical Process Control (SPC) have formed an important part of ASI-Datamyte's sales contributing considerably to the quality management market, one of the 11 functions of Manufacturing Execution Systems (MES). [...]


ATS Netherlands Releases New Profibus Training Courses

In September two Profibus trainings were released by ATS in The Netherlands. [...]


ATS Applied Tech Systems Ltd acquires Blue Cedar Ltd

In September 2007, ATS Applied Tech Systems Ltd acquired Blue Cedar Ltd. Whilst you may not see the Blue Cedar Ltd name being as prominent as it was, please be assured that we will still be offering the same services but now under the name of ATS Applied Tech Systems. [...]


Training Your Teams

When new systems, processes or machinery arrive on site, you need to hit the ground running. Extended downtime or project overrun is not an option, and we understand that. [...]


Assessment & Verification - Prove you got it Right

Throughout business and industry, increasing regulation and red tape means that you need to get it right and be able to prove you got it right. [...]


Documentation of Procedures

What happens when something changes? All operating procedures must be carefully mapped and documented. They have to be, to comply with standards, regulations and legal requirements. [...]


5000 Engineers Trained by ATS

One of ATS's key success factors is experience - and ATS has worth of it! We have over 20 years of technical training experience having trainied over 5000 technical and maintenance engineers as well as managers. With our industry specialised workshops there is no doubt we deliver quality. [...]


Best Practices in Visual Quality and Defect Inspection

Sharing Best Practices is probably the ideal way to decide if another company’s best practice will bring benefit to your business. [...]


ATS has been chosen by Vanderlande Industries as preferred supplier

[...]


New Allen-Bradley Combined Training Released

We would like to announce the release of our new combined training. After success in USA and Canada the "PLC - Allen-Bradley PLC-5, SLC500 and MicroLogix" training is now available in the UK and Australia. [...]


World-Wide Training Certification - a concept for life-long learning

For technicians and engineers facing the challenges of growing complexity of automation and IT-systems and industry globalisation, ATS offers a unique education program called ATS World-Wide Training Certification. [...]


ATS acquires Business of Quality Gauging Systems (QGS) Ltd

November 2008, Luton | QGS manufactures and sells special hardware, software and total solutions into the quality gauging and measurement market. Thanks to acqusition of ASI-Datamyte UK Ltd ATS acquired also business and assets of Quality Gauging Systems Ltd also known as QGS which is world leading manufacturer of air flow meter systems. [...]


ATS On-site Support Engineer's knowledge and expertise

Our professional engineers possess an intimate knowledge of these technologies supporting products from: [...]


Use Case: ATS Inspect III.

The customer called the ATS Service Desk to explain certain functionality that he would like to have available on the software [...]


Use Case: ATS Inspect II.

The customer received several improvement ideas from the inspectors. He called the ATS Service Desk to explain the ideas to see what could be done. [...]


Use Case: ATS Inspect I.

The user called the ATS Service Desk because the images for a particular model were not appearing on the inspection screen. [...]


Use Case: Automatic weighbridge failed (Food & Beverage)

The customer’s automatic weighbridge failed to process an incoming raw material supply vehicle. This created a risk of a gap in the input to the factory causing production stoppage. [...]


Use Case: Automation error in MES (Food & Beverage)

The controller is not able to automatically start new batches and create new batches. Also finished batches are not updated automatically [...]


Use Case: The assignment of the warehouse location (Food & Beverage)

For a produced pallet the assignment of the warehouse location has not been performed. Instead the pallet is assigned to the corridor location. This happened in case while there have been available warehouse locations. [...]


Use Case: Quality task label (Food & Beverage)

Customer reported a quality task label that was printed twice instead of just one copy. [...]


Use Case: Incorrect counter value in MES (Food & Beverage)

Customer reported incorrect counter values of de-palletised empty can units in MES. The material was updated recently from another brewery and is producing for the first time. [...]


ATS Information Technology Service Management (ITSM)

ATS has implemented support services processes based on best practices ITIL framework. In this way ATS guarantees closed loop resolution on support requests combined with world-class technical support. [...]


Preventative Maintenance Services

ATS Preventative Maintenance Services targets incident prevention. These include health checks and site audits which protect and enhance the value of the ATS supported investments. [...]


On-Site Support

The world of strategic shop floor partnering is well understood by ATS. We share responsibility and become an integral part of your team. ATS can take full responsibility for all your shop floor automation and IT systems and act as the single point of contact for all your suppliers of factory equipment ensuring full visibility and compliance to standardization processes covering hardware and software, integration, infrastructure, and networking. [...]


Global 24x7 Service Desk support

Our multilingual global service desk can be contacted ►24 hours a day. Thanks to the ‘follow the sun’ time difference principle between countries you are always one call away from accessing our technical support team to ensure a prompt response in line with your service needs. [...]


Service Level Agreements (SLA)

ATS SLA’s provide the clients direct access to application experts within the agreed response time. Our experts will ensure within the agreed back in service time that your production can continue. [...]


Software Maintenance Agreements (SMA)

Software Maintenance Agreements provide enterprises with essential software upgrades, updates, repair of defects, telephone support and user groups at a fixed rate. [...]


Customer Tailored Agreements

ATS recognises that specific service requirements are based on the criticality of Manufacturing IT Automation, MES and assets. ATS service contracts are tailored to meet your uptime requirements.

[...]





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